{"id":13957,"date":"2026-11-03T10:34:54","date_gmt":"2026-11-03T09:34:54","guid":{"rendered":"https:\/\/becobra.be\/fsma-begeleidingscomite-vooruitgang-voor-softskills-en-verdere-controles-op-bijscholing\/"},"modified":"2026-11-05T10:52:11","modified_gmt":"2026-11-05T09:52:11","slug":"fsma-advisory-committee-progress-on-soft-skills-and-further-controls-on-continuing-professional-development","status":"publish","type":"post","link":"https:\/\/becobra.be\/en\/fsma-advisory-committee-progress-on-soft-skills-and-further-controls-on-continuing-professional-development\/","title":{"rendered":"FSMA Advisory Committee: progress on soft skills and further controls on continuing professional development"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At the FSMA Advisory Committee meeting on 29 October, the recognition of soft skills as part of mandatory continuing professional development (CPD) and the supervision of compliance with CPD requirements were among the topics discussed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Becobra achieves further progress on the recognition of soft skills<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Becobra has long advocated for the recognition of professionally relevant soft skills as part of mandatory CPD. Skills such as active listening, targeted questioning, clear communication and handling challenging customer situations are essential to providing high-quality services and exercising due care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In previous discussions, Becobra had already obtained confirmation in principle from the FSMA that soft skills training may qualify for mandatory CPD, provided that it is sufficiently specific to the profession and genuinely contributes to the development of relevant professional skills.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>At the latest meeting, we took this a step further by submitting four concrete training examples for the FSMA&#8217;s assessment.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The FSMA confirmed the relevance of the following training courses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Consultative advising for insurance brokers:<\/strong> conducting customer-focused advisory discussions, identifying customer needs and translating them into appropriate insurance solutions.<\/li>\n\n\n\n<li><strong>From complex to clear:<\/strong> communicating technical insurance information accurately and in an understandable manner.<\/li>\n\n\n\n<li><strong>Professional communication in crisis situations:<\/strong> providing appropriate guidance and support to customers during claims, complaints or other challenging situations.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Training on <strong>professionally handling customer objections and resistance<\/strong> may also qualify, provided that it explicitly relates to insurance products and insurance practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This marks another important step forward in an area in which Becobra has been actively advocating for change. The FSMA will clarify its FAQs on this matter, providing training providers and intermediaries with a clearer framework for assessing eligible training.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FSMA strengthens supervision of CPD requirements<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the third consecutive year, the FSMA has conducted targeted checks on compliance with CPD requirements. This year, the focus was on credit intermediaries, with a selection of 100 files. The checks covered both individuals who had reported through Cabrio that they were not compliant with their CPD obligations and a selection of individuals who had declared themselves compliant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In 2027, the focus will shift to ancillary insurance intermediaries.<\/strong> The FSMA will continue to examine both groups, as reporting compliance does not in itself guarantee that all requirements have been met.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, the FSMA is preparing a survey of the 321 approved training providers to gain a better understanding of their activities, training programmes and quality assurance arrangements. Further thematic inspections are also planned, for example regarding how training based on written learning materials is delivered and how the duration of such training is determined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, the FSMA is exploring the possibility of receiving training records directly from training providers in the future, for example through a technical interface or periodic data transfers. This project remains at an exploratory stage, with no confirmed implementation timeline. Responsibility for compliance with CPD requirements will, in any event, remain with the intermediary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Becobra will continue to monitor these developments, paying particular attention to the legal framework and administrative burdens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional information: valerie.nolens@becobra.be<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the FSMA Advisory Committee meeting on 29 October, the recognition of soft skills as part of mandatory continuing professional development (CPD) and the supervision of compliance with CPD requirements were among the topics discussed. Becobra achieves further progress on the recognition of soft skills Becobra has long advocated for the recognition of professionally relevant [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8188,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44,48],"tags":[83,91],"rol":[81],"class_list":["post-13957","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal-affairs-and-compliance","category-social-affairs-and-talent","tag-private","tag-slotje","rol-standaard-lid"],"acf":[],"_links":{"self":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/13957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/comments?post=13957"}],"version-history":[{"count":2,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/13957\/revisions"}],"predecessor-version":[{"id":13965,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/13957\/revisions\/13965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/media\/8188"}],"wp:attachment":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/media?parent=13957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/categories?post=13957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/tags?post=13957"},{"taxonomy":"rol","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/rol?post=13957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}