The EIOPA Board of Supervisors has agreed to launch a second EU-wide coordinated mystery shopping exercise, focusing on the online sales of non-life insurance products.<\/p>\n\n\n\n
The exercise will be conducted across 10 Member States, following a common methodology developed with national supervisors, and the results are expected to be published in the first half of 2027.<\/p>\n\n\n\n
This initiative builds on EIOPA\u2019s first coordinated mystery shopping exercise, which assessed the sale of insurance-based investment products (IBIPs) and whose results were published in 2025. That exercise examined, among others, distributors\u2019 information-gathering practices, disclosures and the alignment of products with consumers\u2019 needs and objectives.<\/p>\n\n\n\n
While the overall findings were broadly positive, EIOPA identified areas for improvement, particularly regarding transparency, disclosure and consumer outcomes, as well as instances where consumers were unclear about whether advice had been provided.<\/p>\n\n\n\n
Mystery shopping is used by supervisors as a tool to assess how insurance products are sold and experienced in practice, including through digital channels, by following the customer journey from a consumer perspective.<\/p>\n\n\n\n
For insurance intermediaries, this development highlights the increasing supervisory attention to the quality of the sales process, the clarity of information provided and the alignment between products and customers\u2019 needs.<\/p>\n\n\n\n
More broadly, it reflects a continued focus on consumer outcomes and real-life sales practices in supervisory approaches.<\/p>\n","protected":false},"excerpt":{"rendered":"
The EIOPA Board of Supervisors has agreed to launch a second EU-wide coordinated mystery shopping exercise, focusing on the online sales of non-life insurance products. The exercise will be conducted across 10 Member States, following a common methodology developed with national supervisors, and the results are expected to be published in the first half of […]<\/p>\n","protected":false},"author":3,"featured_media":10130,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42,44,46],"tags":[85],"rol":[81],"class_list":["post-10132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-european-dossiers","category-legal-affairs-and-compliance","category-non-life-insurance","tag-public","rol-standaard-lid"],"acf":[],"_links":{"self":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/10132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/comments?post=10132"}],"version-history":[{"count":2,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/10132\/revisions"}],"predecessor-version":[{"id":10137,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/posts\/10132\/revisions\/10137"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/media\/10130"}],"wp:attachment":[{"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/media?parent=10132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/categories?post=10132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/tags?post=10132"},{"taxonomy":"rol","embeddable":true,"href":"https:\/\/becobra.be\/en\/wp-json\/wp\/v2\/rol?post=10132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}